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Support

Product-user Support

Our Technical Support departments, specialized by areas, are those responsible for providing an efficient, self-demanding after-sales service.

The technical staff at the Response Centre deals with the incidents in a personalized manner for each company and circumstance, with the aim of providing a totally individual and functional response.

AVALON is ready to receive your queries 24 hours a day, 365 days a year; whether it is during working hours or by means of its emergency service.

Telephone numbers of the Response Centres

  • (+34) 902 33 33 30 / 91 634 77 61 for users phoning from Spain (local call).
  • (+52) 55.5351.8728 for users phoning from Mexico (local call).
  • (+51) 1.706.8196 for users phoning from Peru (local call).
  • (+502) 2.353.3438 for users phoning from Guatemala (local call).

All call are registered, allowing the customer to inquire about his incident data, as well as the solution that is proposed by his personal support team.

Keep the number of your contract at hand and do not hesitate to consult us whenever:

  • You have a serious problem with Open POS or outdoor payment terminals that stop you from continuing with your normal sales operations.
  • You have any queries related to the products you have acquired.
  • You need clarification regarding an issue related to taxation, accounting or management.
  • You need an intervention in the software you have acquired.
  • There is something wrong with your hardware.